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24x7 managed support for Maximo and enterprise applications

L2/L3 application and infrastructure support, 24x7 monitoring and incident management, with flexible engagement models.

Request managed support What we deliver

Why organisations come to us

When Maximo or a connected system stops, work orders, purchasing and field crews stop with it. Many organisations no longer have in-house specialists for every layer, from application configuration to servers and queues.

Who this is for

  • Organisations running Maximo or TRIRIGA in production
  • IT teams that need specialist cover outside office hours
  • Partners who need a reliable support subcontractor

Managed support (24x7): scope of work

Application support

Functional and technical L2/L3 support: user issues, workflows, escalations, integrations and reports.

Monitoring

24x7 monitoring of application servers, queues, cron tasks and integrations.

Incident and problem management

Triage, resolution and root-cause analysis so issues do not repeat.

Infrastructure support

Server maintenance, deployments, patching coordination, backup checks.

Enhancements

Small changes and improvements delivered under the same agreement.

Engagement models

Choose the model that fits your team and budget.

  • On-site, offshore or on-call 24x7 support
  • Monthly time-and-materials or hourly support
  • End-user functional support, server maintenance, or both

Included

  • Agreed response times by severity
  • Regular service reports
  • Named contacts for escalation

Technologies

  • IBM Maximo / MAS
  • IBM TRIRIGA
  • WebSphere / OpenShift
  • Linux and Windows servers
  • Databases (DB2, Oracle, SQL Server)

Quality and security

  • Access through your approved channels with individual accounts
  • Changes follow your change-management process
  • Every incident documented

From first conversation to long-term support

  1. 01Discovery
  2. 02Solution design
  3. 03Build or configure
  4. 04Testing
  5. 05Deployment
  6. 06Support and improvement

Related work

  • LTI

    Maximo support and enhancement work.

See all clients and projects

Related services

Cloud & infrastructure

AWS and Azure deployment, Red Hat and OpenShift platforms, backup and recovery, monitoring and infrastructure modernisation.

Request managed support.

A 30-minute call with a Maximo and integration specialist. You get a clear view of options, effort and risks, with no obligation.

Book a Consultation Contact our team